Service Management 101 - Support New and Updated Knowledgebase Articles http://www.sm101-support.com/kb.php en DeskPRO <![CDATA[What does this service cost - is it really 'free'?]]> http://www.sm101-support.com/kb_article.php?ref=4085-ROFN-8690 Sun, 15 Feb 2009 12:48:10 +0000 http://www.sm101-support.com/kb_article.php?ref=4085-ROFN-8690 <![CDATA[What is an 'application portfolio'?]]> http://www.sm101-support.com/kb_article.php?ref=6699-WTAK-9777 Tue, 04 Nov 2008 00:24:01 +0000 http://www.sm101-support.com/kb_article.php?ref=6699-WTAK-9777 <![CDATA[What is 'analytical modelling'?]]> http://www.sm101-support.com/kb_article.php?ref=4240-QAHB-2837 Tue, 04 Nov 2008 00:15:38 +0000 http://www.sm101-support.com/kb_article.php?ref=4240-QAHB-2837 <![CDATA[What is an 'alert'?]]> http://www.sm101-support.com/kb_article.php?ref=3163-QRYZ-2454 Tue, 04 Nov 2008 00:06:39 +0000 http://www.sm101-support.com/kb_article.php?ref=3163-QRYZ-2454 <![CDATA[What is 'Agreed Service Time (AST)'?]]> http://www.sm101-support.com/kb_article.php?ref=8887-WGZX-6120 Mon, 03 Nov 2008 23:59:07 +0000 http://www.sm101-support.com/kb_article.php?ref=8887-WGZX-6120 <![CDATA[How Do I Register?]]> http://www.sm101-support.com/kb_article.php?ref=8584-IHKZ-2614 Mon, 03 Nov 2008 23:20:59 +0000 http://www.sm101-support.com/kb_article.php?ref=8584-IHKZ-2614 <![CDATA[Where is the six sigma best practice guidance?]]> http://www.sm101-support.com/kb_article.php?ref=1431-PJKZ-1921 Mon, 07 Jul 2008 18:32:04 +0000 http://www.sm101-support.com/kb_article.php?ref=1431-PJKZ-1921 <![CDATA[What is the relationship between problem management and continual service improvement?]]> http://www.sm101-support.com/kb_article.php?ref=1929-EIPL-1124 Mon, 07 Jul 2008 18:08:25 +0000 http://www.sm101-support.com/kb_article.php?ref=1929-EIPL-1124 <![CDATA[Should I allow event management to automatically create incident records for important events?]]> http://www.sm101-support.com/kb_article.php?ref=3971-QRZX-4115 Mon, 07 Jul 2008 18:03:39 +0000 http://www.sm101-support.com/kb_article.php?ref=3971-QRZX-4115 <![CDATA[What is the difference between systems monitoring and event management?]]> http://www.sm101-support.com/kb_article.php?ref=4077-VMEY-7915 Mon, 07 Jul 2008 18:02:49 +0000 http://www.sm101-support.com/kb_article.php?ref=4077-VMEY-7915 <![CDATA[What is a pattern?]]> http://www.sm101-support.com/kb_article.php?ref=2357-QJKB-4240 Mon, 07 Jul 2008 17:49:50 +0000 http://www.sm101-support.com/kb_article.php?ref=2357-QJKB-4240 <![CDATA[Is it possible to deploy ITIL 'processes' selectively?]]> http://www.sm101-support.com/kb_article.php?ref=1530-IASD-2737 Mon, 07 Jul 2008 06:28:05 +0000 http://www.sm101-support.com/kb_article.php?ref=1530-IASD-2737 <![CDATA[What is the true value of ITIL?]]> http://www.sm101-support.com/kb_article.php?ref=2332-QRTH-8834 Tue, 01 Jul 2008 20:45:06 +0000 http://www.sm101-support.com/kb_article.php?ref=2332-QRTH-8834