Service Management 101 - Support Helpdesk News http://www.sm101-support.com/ en DeskPRO <![CDATA[Service Management Masterclass San Diego June 21-24]]> http://www.sm101-support.com/news_full.php?id=4 Fri, 16 Apr 2010 15:18:51 +0000 The next quarterly Service Management Masterclass will be held June 21-24 at the Courtyard Marriott, Solana Beach, (near San Diego), California.  More information on the class and how to register is available here.

]]> <![CDATA[Guide to Service Management Book]]> http://www.sm101-support.com/news_full.php?id=3 Wed, 26 Nov 2008 22:56:59 +0000 Guide to the Universal Service Management Body of Knowledge

Check it out here!

“The USMBOK is an amazing achievement. Codifying what is in your head may sound like a good idea but try doing it; the size of the challenge for service management is immense. For Ian to have been able to take the time to do this is one achievement, but to make it coherent is another entirely!  Ian has codified and documented a coherent body of knowledge for service management that is practical, clear, and that provides a genuine ‘how to’ starting point for the general, and IT service management professional.  If I had a hat, I would take it off to him”. Brian Johnson, Vice President, CA Inc and ITIL Author & Pioneer. 

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